Ordering Guide
Everything about placing and tracking orders
Frequently Asked Questions
How do I track my order?
Tap any active order on your Orders page to see real-time status updates: confirmed → preparing → ready → completed. The page refreshes automatically as the truck advances your order.
What if my truck is closed?
Closed trucks show a "Closed" badge on their truck page and you won't be able to add items to your cart. Tap the heart icon and we'll surface the truck again the next time it's open near you.
How do tips work?
At checkout you can add a tip — choose 15%, 18%, 20%, or enter a custom amount. 100% of the tip goes to the truck, never to the platform.
What happens after I order?
You'll see an instant order confirmation. The truck gets the order on their vendor dashboard and starts preparing it. You'll be moved through statuses in real time and notified when it's ready for pickup.
What if there's a problem with my order?
First, message the truck directly from the order page — most issues are fastest to resolve there. If you can't reach them, contact support and we can issue a refund through Stripe.
Are receipts emailed?
Yes — receipts are emailed automatically once an order is completed. Email delivery is being finalized in beta; your receipt is also always available on your Orders page.
Can I reorder a previous order?
Tap "Reorder" next to any past order on your Orders list to drop the same items back into your cart. (Note: reorder is being completed during the beta — let us know if anything looks off.)